MISTAKES

Every leader says they value honesty. The proof shows up the moment someone makes a mistake.

In today’s video, I explore one of the most important inflection points in leadership: how you respond when someone admits an error. That moment tells your team whether honesty is welcomed or punished, and it shapes the culture more than any policy ever could.

Key insights you will take away:

• Mistakes do not break relationships. Hiding them does.
• When someone tells the truth, they are testing psychological safety, not just reporting a problem.
• Gratitude builds trust. Blame builds silence.
• Transparency is created in the moments after a mistake, not in the moments before it.

If you want a team that tells the truth early and often, start by rewarding the courage it takes to be honest.

Start the shift: from punishment to partnership.

If you are planning an event and want a keynote that transforms how leaders communicate, build trust, and respond under pressure, I would love to connect.